Our Services
Shandong Xinjinshan Intelligent Equipment Co., Ltd. is a leading industrial equipment enterprise in the sand and gravel aggregate industry. It continuously provides environmentally friendly, energy-saving, safe and efficient total solutions.
Our Services
Operational Services We Offer
Our range of practical operational support services
R&D Innovation
- Backed by academician workstation
- Advanced eco - tech development
- Smart controls for leading operations
Installation & Testing
- End - to - end setup with quality checks
- Ensure equipment synchronization
- Timely production start
Exclusive Guidance
- Personalized long - term support
- One - on - one training help
- Maintenance and optimization aid
Our Services
Operational Services We Offer
Our range of practical operational support services
Pre-sales service
Quick Response
You can contact us via online chat, message, email, or by calling us. We will respond to your needs as quickly as possible and provide appropriate purchasing guidance.
We deeply understand our customers’ actual and potential needs. We conduct on-site analysis of equipment footprint, site space planning, and other aspects, and design a free production line configuration plan for our customers.
In-sales Service
Intimate Tracking Service
During the equipment transportation and transshipment process, our company will dispatch experienced, responsible, and capable core personnel to provide tracking services until the equipment arrives at the manufacturer’s installation location.
Our company will set up a special team to formulate a detailed service plan to guide installation and commissioning, and provide free training for technical and operating personnel for the demander.
After-sales service
Three Guarantees Service
For one year from shipment, our company offers a guaranteed repair, replacement, and refund policy, provided your company uses the equipment correctly.
During the normal operating life of the equipment, our company will permanently provide genuine spare parts and accessories at a discounted price. We promise to respond within 4 hours of receiving notification, ship the required spare parts and accessories to the user within 72 hours, and provide permanent technical support and assistance.
Our Services
Operational Services We Offer
Our range of practical operational support services
Installation Instructions
We provide full guidance on installation, commissioning and operation to ensure the quality of equipment installation and smooth commissioning
Regular return visits
Make return visits in person or by phone to understand how customers use our products and provide them with appropriate services in a timely manner.
Free training
We hold regular training courses every year to provide free training for production line operation managers to ensure stable product operation.
Lifetime protection
Outside the product quality assurance period, our company will still solve problems for customers (the corresponding fees will be charged at cost price).
Our Services
Tour our manufacturing facility
Explore our state-of-the-art manufacturing facilities, leveraging innovative manufacturing technologies to deliver industry solutions across a wide range of industries.
Our Services
Comprehensive service guarantee
Our range of practical operational support services
Host Machine Repair
Within one year from the date of shipment, provided that you use the equipment correctly, our company offers a free repair warranty.
Spare Parts Preferential Policy
During the normal service life of the equipment, our company will permanently provide spare parts at preferential prices, as well as permanent technical support and relevant assistance.
Business Management
Within one year from the date of shipment, provided that you use the equipment correctly, our company offers a free replacement warranty.